Customer terms
Terms and Conditions
These terms explain how orders, payments, product use, accounts, and support work on Shreem Cow Products.
Last updated: 20 May 2026
Who we are
Shreem Cow Products sells cow-based essentials such as bilona ghee, neem dhoop, cow-dung cakes, Jeevamrut, and related digital or AI-assisted services through https://www.shreemfarms.in.
For order, payment, delivery, return, or account support, contact brajsavitrikrishisansthan@gmail.com.
Using this website
You agree to provide accurate account, delivery, billing, and contact information. You are responsible for maintaining access to your email and account credentials.
Product descriptions, images, prices, offers, availability, and delivery estimates may change without prior notice. We try to keep all information accurate, but minor differences in packaging, appearance, or natural products may occur.
Orders and payments
Orders are accepted only after payment is authorized or captured by the payment provider and the order is created in our system.
If a payment is deducted but the order is not confirmed, contact support with your email, phone number, transaction reference, amount, and screenshot. We will verify it with the payment provider.
We may cancel or hold an order if payment verification fails, inventory is unavailable, delivery is not serviceable, customer details are incomplete, or the order appears fraudulent or abusive.
Product use
Food and ritual products should be used as described on the product page and packaging. Allergy, medical, religious, astrological, farming, or spiritual decisions remain the customer's responsibility.
AI-assisted guidance on the website is informational and not a substitute for qualified medical, legal, financial, veterinary, agricultural, or professional advice.
Shipping, returns, and refunds
Shipping is handled according to our Shipping Policy, including Shiprocket serviceability, courier assignment, estimated timelines, and delivery charges.
Returns and refunds are governed by the Return Policy and Refund Policy published on this website.
Limitation of liability
To the fullest extent permitted by law, our liability is limited to the amount paid for the affected order or service.
We are not responsible for delays or failures caused by courier disruptions, wrong addresses, customer unavailability, payment gateway issues, force majeure, natural events, platform outages, or third-party service interruptions.
Changes to terms
We may update these terms when our business, payment, shipping, legal, or technology process changes. The latest version on the website applies to new orders and usage.
Need help with an order, payment, delivery, return, or refund?