Refund Policy

A refund may be approved when an order is cancelled before dispatch, payment is captured but order creation fails, an item is unavailable after payment, delivery is not serviceable after confirmation, or a return is approved under our Return Policy.

For damaged, leaking, wrong, or missing items, you must contact support within 48 hours of delivery with order ID, photos or video of the package and product, invoice, and delivery label.

Refunds are not normally approved for opened food items, used consumables, products damaged after delivery, incorrect address provided by the customer, failed delivery due to customer unavailability, change of mind after dispatch, or claims reported after the inspection window.

Digital services, AI credits, premium memberships, consultations, and downloadable or consumed services are non-refundable once consumed, except where required by law or when a duplicate payment is verified.

Approved refunds are issued to the original payment method used at checkout unless another lawful method is required.

After approval, refund initiation usually takes 3-7 business days. The final credit timeline depends on your bank, card network, UPI provider, wallet, or payment gateway.

Email brajsavitrikrishisansthan@gmail.com with your order ID, registered email or phone number, payment reference if relevant, reason for refund, and supporting photos or screenshots.

We may ask for additional verification before approval. Refund decisions are made after checking order status, courier records, payment records, and product condition where applicable.